|Recall! Recall! Germany Replacing Speedport Power Supply|
|Wednesday, 17 August 2011 01:58|
ADSL gear is rarely a safety problem, but Deutsche Telekom is now recalling the power supplies for it's Speedport W 700V routers because of danger due to an electrical shock. The case could crack or the cover detach, exposing live elements. The unit is made by respected Taiwanese manufacturer Leader Electronics. Google doesn't show me any problems with other Leader products.
The Speedport also had a major security problem in early days. Here are the DT announcement as well as the earlier security advisory.
Important product safety warning regarding the SNG7-acc power supply unit for the Speedport W 700V
Aug 15, 2011
As part of its regular quality assurance checks, Telekom has identified a significant safety deficiency with the SNG 7-acc power supply unit from LEADER ELECTRONICS INC. for the Speedport W 700V WLAN router. In individual cases the plastic housing may be brittle or the upper side of the housing may not be adequately attached. It cannot be ruled out that current-bearing elements may be exposed. Touching these elements may lead to an electrical shock. Telekom therefore urgently advises against using these power supply units. Safety advice: Turn the power off before checking or removing the power supply unit. The Speedport W 700V itself is not affected by this safety problem.
Telekom recommends affected customers have an unsafe power supply unit replaced with a safe one. Telekom will replace the SNG 7-acc power supply unit from LEADER ELECTRONICS INC. free of charge. Customers should first check whether they have a Speedport W 700V. This is written on the front of the unit and on the type label on the back.
If this is the case, customers should consult www.telekom.de/w700sicherheit or call the service number 0800 3306007 between 8 a.m. and 10 p.m. for further information. Power to the relevant socket must be turned off, for example at the fuse box, before checking the power supply unit. The units affected by the safety problem have the product designation "Netzgerät SNG 7-acc für Speedport W 700V" from LEADER ELECTRONICS INC on the type label.
There are various ways in which the housing of unsafe power supply units may be damaged.
These power supply units must be disconnected immediately, while the power is turned off. Customers can order a replacement unit free of charge via www.telekom.de/w700sicherheit, the toll-free service number 0800 3306007 (every day from 8 a.m. to 10 p.m.), in a Telekom Shop or from Telekom sales partners. Once the SNG 7-acc has been replaced, the Speedport W 700V will work the same as before; the settings will remain as they were. Customers can hand in old power supply units at a Telekom Shop free of charge or dispose of them via local recycling facilities.
In publishing this information, Deutsche Telekom is fulfilling its statutory requirements and acting in the interests of its customers, putting their safety first.
Design Flaw in Deutsche Telekom Speedport w700v broadband router May 11 2007 09:15PM
|Last Updated on Wednesday, 31 August 2011 16:15|