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Telco Cloud Computing Shadowed by Project Failures
Sunday, 22 August 2010 23:15

Peter Hall of Ovum just released a report touting AT&T, BT and other nasa_cloudstelcos as natural leaders in cloud computing. Repeated failures on telco projects leave me dubious about such ventures. British Telecom has lost $billions on then-CEO Ben Verwayen's move into "Global Services" and in particular massive overruns and failures in the IT project for the National Health Service.

    Amy Schatz (WSJ) reports AT&T also hasn't been able to deliver on a big government contract. "A $2.8 billion Treasury Department project to update the agency's computer network and telecommunications, which has resulted in 45 data centers that can't support newer Internet technologies" has been targeted by OMB. AT&T is in the center of this one. In 2007, they promised to deliver "a secure enterprise network that will facilitate the convergence of data, voice and video technologies into a single network infrastructure that supports the efficient operation of applications and services across the Treasury's entire operating environment." (Release below)  They failed.

       It's certainly possible telcos can find good business in the rapidly growing cloud, but they will have to match and beat more nimble companies like Amazon, Google, and even Microsoft. That can't be taken for grant, especially after cutbacks and outsourcing have repeatedly decimated carrier IT staffs. IT is a "non-revenue" division and among the first to be cut when a big telco decides to fire another 10,000 people. AT&T & BT in particular have sent thousands of jobs to Tech Mahindra. Inside the telcos, the IT people feel under siege and overworked. Many of the best have chosen to leave.

      I've a running debate with my friends at Telco 2.0 in London. http://www.telco2.net/blog/ They believe telcos can grow and prosper by branching out into new services, and have some brilliant ideas on how to do so. I've seen failures going back to the $billion the bells spent in the mid-1990's on TV programming and am skeptical of most projects.Verizon about 10 years ago had a large program to go into services that did poorly.

      Om Malik and team have been doing by far the best reporting on the cloud at http://gigaom.com/tag/cloud-computing/. Joe Weinman of AT&T sometimes sends them postings, but generally the telcos are far behind as the cloud develops.

      While Verizon's pr people were extolling the virtues of their IP services, I had a very frustrating day because no one at the 125th Street Verizon office could help me as a customer. Their entire computer system had not been able to connect for 4 days and no one at the company seemed able to fix it.

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Here's the AT&T & Ovum press releases.


Major telcos will be strong force in cloud computing, experts predict

18 August 2010 | Published by Ovum

Press release

18 August 2010

Major telcos will be strong force in cloud computing, experts predict

The major global telecommunications companies will become strong players in the cloud computing market as interest from previously cautious end users increases rapidly over the next two to three years, Ovum has predicted.

A new report* by the independent telecoms analyst states that AT&T, BT, Orange Business Services and Verizon Business have made considerable progress in the arena in just over a year, and in terms of services, can now compete with established players from the IT industry.

According to the report, these companies have led a ‘competitive march’ from telecoms into cloud computing, and now have widely acknowledged credibility in the field.

Peter Hall, report author and Ovum principal analyst, said: “The major telcos have a long heritage in providing managed data center services and hosting and have combined this with their networking and security expertise to meet the needs of customers for cloud computing services.

“All of the players reviewed in the report see cloud computing as leveraging their core competencies and Orange has coined the term ‘IT operator’ to reflect its new role in IT services by analogy with its traditional role as a network operator. We believe that the global and major regional telcos will become strong players across the full spectrum of cloud computing services including Infrastructure-as-a-Service (IaaS) and Software-as-a-Service (SaaS).

“But it’s still early days and telcos that have not yet developed a cloud computing strategy should not feel that they have missed the boat as the market is still embryonic and many end users are still cautious about cloud computing. However, we expect to see interest pick up quite rapidly over the next two to three years, so the time is right for many telcos to be developing a strategy and roadmap for their entry to the market.”

—ENDS—

NOTES TO EDITORS

*The cloud computing strategies of global telcos

AT&T Wins Deal to Build Next-Generation Enterprise Network for U.S. Department of the Treasury

The AT&T-led Team the First to Receive a Major Award Through the GSA's Networx Universal Program

Vienna, Virginia, September 24, 2007

AT&T Inc. (NYSE:T) has announced a task order potentially worth up to $1 billion from the U.S. Department of the Treasury to build and transition the Department to a next-generation enterprise network known as Treasury Network (TNet).

TNet is a secure enterprise network that will facilitate the convergence of data, voice and video technologies into a single network infrastructure that supports the efficient operation of applications and services across the Treasury's entire operating environment. The $270 million task order awarded to AT&T could be worth up to $1 billion with enhanced services and other options over the life of the contract.

With the successful bid for TNet, the AT&T team has secured the first major task order awarded via the General Services Administration's (GSA) Networx Universal program, a 10-year $20 billion contract vehicle that allows AT&T Government Solutions, a business unit within AT&T, and others to provide a full range of network and telecommunications services to federal government agencies.

"As the primary steward for driving U.S. economic and financial growth, the Department of the Treasury requires the greatest level of security, interoperability and reliability for its network operations to execute this major responsibility," said Don Herring, senior vice president, AT&T Government Solutions. "AT&T is truly honored to conduct the first significant transformation under Networx for the Treasury. With our proven track record of deploying cost-effective and highly secure data networks, AT&T will help the Treasury maximize the full potential of transformation. In addition, AT&T will manage TNet for the Treasury and thus enable the agency to better focus its resources on delivering mission-critical services and supporting its bureaus."

Under the terms of the TNet order, AT&T will lead a team of experienced network transformation professionals to deploy an Internet Protocol (IP)-enabled wide area network (WAN). The backbone of this Virtual Private Network (VPN) solution will integrate 12 Treasury bureaus — from the Bureau of Engraving and Printing and the Inspector General to the United States Mint and the Internal Revenue Service (IRS) — and provide an array of voice, data and managed Internet services. In addition to this high speed backbone, TNet will support 100,000-plus employees based at more than 1,000-plus locations. Key members of the AT&T team include Northrop Grumman Information Technology of McLean, Va.; Bechtel National of Frederick, Md; SRA International Inc. of Fairfax, Va; Accenture of Reston, Va.; NCR of Dayton, Ohio; and Archura of Leesburg, Va.

"AT&T's proven approach to network transformations is based on two key principles: evolving the technology within the network and optimizing how an agency uses this technology to transform the way it serves the citizens," said Jeff Mohan, Networx Program Director, AT&T. "AT&T's solution for the Treasury will become the model for how an agency can use Networx to truly transform the manner in which advanced telecommunications services are delivered to its employees. Because every transition has its challenges, AT&T's transition management approach will help the Treasury minimize these risks while helping reap the business process benefits from a transformation."

The state-of-the-art AT&T Multiprotocol Label Switching (MPLS)-enabled network is a fully managed, highly secure data network that will provide the Treasury with the standardized technology infrastructure to support the IP-enabled WAN. This MPLS network enables the Treasury to integrate existing multiple networks, applications and devices and evolve to a single, streamlined IP communications platform with consistent standards and capabilities. It also helps the agency reduce costs and deliver more advanced services to taxpayers.

The managed IP-enabled WAN solution lets the Treasury, its bureaus and their employees work remotely in a highly secure manner, which is a major benefit of teleworking. AT&T's BusinessDirect® portal provides a direct access, secure, self-service Web interface that allows Treasury employees to access product information, online ordering, billing, network operations and maintenance from virtually anywhere. In addition, AT&T will also provide wireless broadband services for the Treasury's laptop computers.

AT&T will use its networking expertise to provide services such as network engineering and design, on-site installation and proactive network management and reporting. AT&T will also provide managed telecommunications help desk services, toll-free services and call center solutions.

For decades, AT&T Government Solutions has served the communications interest of all the Treasury bureaus. For example, AT&T has managed the IRS Enterprise Remote Access Project (ERAP), which has enabled more than 26,000 IRS employees to access remote data communications via the telework initiative. ERAP is based on a fully managed AT&T VPN solution. AT&T has also conducted MPLS network deployments for the Department of Justice, the U.S. Postal Service and the Defense Information Systems Agency.

The TNet order has a time frame of 10 years, which includes a four-year base with three two-year options.

Last Updated on Thursday, 26 August 2010 17:52